About CallScripter
CallScripter is an enhanced customer software application, initially designed for contact centre
operations. Our current client list consists of companies from a range of industries including outsourcers, financial services,
helpdesk, telemarketing, internet providers, accident management and charities.
Because our scripting solutions are so unique and individual to each client, CallScripter is able
to provide significant returns on investment. The three most common areas where this can apply are;
Compliance – in heavily regulated industries such as financial services, scripting is essential to ensure best practices.
By implementing CallScripter, organisations can:
- Be assured that best practices are met
- Ensure that compliance regulations are constantly and consistently adhered to
- Guarantee that all data is captured correctly and accurately
Multi-tasking – contact centre agents are often expected to work with many different applications and campaigns during a single shift.
CallScripter:
- Provides agents with relevant knowledge at appropriate times
- Allows agents to rotate across campaigns without specific training
- Guides agents through the communication process, allowing them to concentrate on the most important aspect of your business – the customer
Agent Training – the flexible architecture of CallScripter allows the software to act as a
‘dashboard’, connecting all the applications to one single point of entry.
This results in:
- A reduced training time for agents
- A uniformed approach to training schedule
- A controlled learning structure