Case Study - Aspire Outsourcing

Background

Based in Newcastle upon Tyne, the relatively new kids on the block Aspire Outsourcing have already made a tremendous impression with their customers. From a standing start in June 2010 they have rapidly grown to become a leading force in the UK telemarketing sector. With a business plan that predicted accelerated growth within just a few months Aspire were looking for a solution that would grow with them, as well as support them in offering the wide range of services their customers required.

Solution

CallScripter were perfectly placed to offer the flexible solution needed, with an 'out of the box' software product that met Aspire's requirements, which could be easily configured to reflect business changes as their customer base grew. Following a comprehensive training course Aspire looked beyond the boundaries and sought to exploit new and improved methods of delivering services by working with the CallScripter Professional Services team. Seeing the relationship as partnership rather than the traditional supplier-customer one, both parties generated ideas and through open discussions were able to create innovative and tailor made solutions based on standard product functionality.

Results

Historically dialer training was time intensive. Aspire were pleasantly surprised by the ease in which agents were brought up to speed, with training times typically reduced by at least 50%, allowing more time to be spent on product knowledge.

The scripting facility allowed users to easily amend or create scripts when required. In a fast changing sales environment this was critical and played a major part of the decision to invest in the product. By far the biggest advantage for Aspire was the ability to administer campaigns without the need for a dedicated dialer manager or IT resource.

Executive Comment

Lee Wigham, Director said "It was clear Aspire needed something completely different from the standard scripting software offerings. CallScripter formed a key part of our business success by listening to our requirements, and working with us to accomplish the incredible results we have achieved in a short space of time. With happy clients, we are proud of the results and look forward to continuing our work with CallScripter to continue to build on our success".

David Everett, Commercial Director at CallScripter said "Aspire have taken CallScripter and really made it their own. I am so pleased our software has played such a pivotal role in their successes. Thanks to their management team, who have a hands-on approach to running their services, they continually look for ways to achieve more from their business, with CallScripter forming a core part of any improvements."