Product Solutions - CallVault

CallVault is a complete secure, yet affordable, call recording solution which provides a simple and protected method of monitoring all telephone activity.

Sitting between your telephony platform and the outside world, the CallVault hardware-based recording system records every inbound and outbound call, storing it securely on the server.

CallVault has been designed as a business critical application and provides unrivalled reliability. We only use the best Intel XEON-powered Dell servers, proven to be amongst the most reliable on the market.

• One CallVault box will store 77,000 hours of calls as standard.
• Calls are backed up automatically every hour, to a second storage device (included in the package.)
• The entire unit runs on a robust UPS ensuring that, in the event of a power failure, the unit shuts down gracefully, rather than coming to an abrupt stop.
• The system is monitored 24/7 by our heartbeat license, so that if the unit ever fails our support team are notified immediately.

Key Features:

• Email Calls – providing the ability to email calls directly from the user interface.
• Security and Permissions – controlled access to restrict what different users are able to listen to.
• Listen Live – users are able to discreetly listen to live calls as they happen.

Primary Benefits:

By recording every call that your business makes or receives, you can rapidly enhance your business in the following areas:

• Ensure you have recorded verification of all calls for dispute resolution and verification.
• Compliance with regulatory bodies.
• Web based interface and playback, without the need for any special software, which allows calls to be securely recalled from any location.