CallScripter


Home Workers

Homeworking empowers people who are
unable to reach a traditional place of work;
it also provides green advantages.
CallScripter's browser-based application
helps you to seamlessly integrate
homeworkers into your existing organisation.

Existing Customer : Pure Associates

Brighton-based Pure specialise in charity fundraising and have over 70 charity clients. Using the CallScripter hosted predictive dialing solution has ensured that the
donations keep pouring in, as well as
maximising agent efficiency.

CallScripter for Charity Fundraising

  • We believe that fundraising and charitable efforts should benefit from the latest technological developments

CallScripter’s advanced functionality allows campaign managers to proactively manage daily calling activity, reacting to trends and opportunities as they occur, enabling the fine tuning of fundraising enterprises.

  • Donation potential is maximised from existing and new supporters
  • Your fulfilment process is streamlined and effective
  • Data quality is guaranteed, thereby maximising ROI on future campaigns
  • Full KPI and performance related MI reports are provided
  • Fulfillment items such as thank you letters, emails and text messages are all created from one single application

CallScripter provides the following services:

Outbound Telephone Fundraising

Our flexible reporting modules provide valuable statistics, ensuring that campaigns can be tailored to ensure maximum success. Supporting preview, power and predictive dialling, typical CallScripter fundraising solutions include:

  • Upgrade Campaigns, conversion from one-off cash donations to regular support via Direct Debit
  • Reactivation of lapsed supporters
  • Welcome and thank you calls
  • Legacy calling
  • Gift aid
  • Emergency appeals

The campaign management module, complete with graphical import wizard, allows new call data to be imported and modifies the order in which records will be called, to match trends in real-time. This will not only save time and money, but will speed along implementation making marketing activities more productive. The MI dashboard also allows managers to track performance and KPI’s from one central interface.

Inbound Response Handling

The CallScripter advanced functionality guides agents seamlessly through the process of handling inbound response calls. Prompts for essential data capture are made, and a Q&A’s functionality provides your agents with all the information they may require to professionally handle your calls. CRM connections can be made to your supporter database to ensure agents have a complete view of the caller, and any previous fundraising activity.

Database Cleansing and Validation

The importance of accurate and current data is a key driver in the development of the CallScripter software. We understand just how crucial it can be to any fundraising cause, however it is also a time consuming and laborious task. Our software streamlines and simplifies the entire process, allowing data from multiple sources to be collated and imported into single campaigns.

Integration

CallScripter can offer integration with existing payment gateways, facilitating simple, efficient and secure collection of those crucial donations in real-time, whilst the donor is on the phone.

Reporting and Fulfillment

CallScripter provides automated reporting functionality, directly into your chosen fulfilment house. We can ensure accurate data capture and field validation at the point of contact.

Pure Case Study

CallScripter