CallScripter for Charity Fundraising
We firmly believe that technology should add value to your existing fundraising efforts. CallScripter's advanced functionality enables Campaign Managers to proactively manage daily calling activity, reacting to trends and opportunities as they happen and enabling fine tuning of Fundraising Campaigns.
Outbound Telephone Fundraising
We understand that Telephone Fundraising is one of the most effective Direct Marketing tools and allows you to communicate directly with your supporters. The flexible reporting modules supplied within CallScripter provide valuable statistics, allowing future campaigns to be finely tuned to ensure maximum success.
Supporting Preview, Power and Predictive Dialling, CallScripter provides all the tools you require to allows you to maximise returns on your outbound calling activity. Typical Fundraising campaigns which can easily be supported by CallScripter include
- Upgrade Campaigns, conversion from one-off cash donations to regular support via Direct Debit
- Reactivation of Lapsed Supporters
- Welcome and Thank You calls
- Legacy Calling
- Gift Aid
- Emergency Appeals
Saving time and speeding implementation the campaign management module, with graphical import wizard, enables non-technical users to easily import new call data and modify the order records will be phoned to match trends in real time. The MI Dashboard allows managers to track performance and KPI's from one simple central interface.
Inbound
Using our advanced functionality, CallScripter guides agents seamlessly through the process of handling inbound response. In response to DRTV, Radio and Press advertising, CallScripter prompts for essential data capture and provides a Q&A's facility, providing your agents with all the information they may require to professionally handle your calls at all times. CRM connections can be made to your supporter database to ensure agents have a complete view of the caller and their previous fundraising activity.
With its advanced reporting functionality, CallScripter can process your supporter's details in the format you specify, allowing you to generate items of fulfilment such as thank you letters, emails and text messages all from within one application.
Database Cleansing and Validation
We understand just how important accurate and current data is to any fundraising campaign. We also understand just how laborious and time consuming it can be to pull together data, clean and validate it. CallScripter streamlines and simplifies the entire process, allowing data from multiple sources to be collated and imported into single campaigns. Once imported, the data can be cleaned, validated and automatically added to subsequent fundraising campaigns.
Integration
CallScripter can offer integration with your existing Payment Gateways aiding simple, efficient and secure collection of those all important donations, in real-time whilst the donor is on the phone.
In summary, CallScripter can help you to:
- Maximise donation potential from both existing and new supporters
- Streamline the fulfilment process
- Ensure data quality, thereby maximising ROI on future campaigns
- Provide full KPI and performance related MI reports