Product Solutions - Diallers

The CallScripter dialling platform is available as a hosted system or a premise based solution. CallScripter can assess which is the most suitable dialler option for your business, determined by individual needs, requirements and preferred financial options.

Predictive dialing is proven to increase productivity within any outbound operation but rarely is the dialling solution seamlessly integrated into the agent desktop applications. CallScripter has resolved this problem by providing a complete one stop solution for all your telemarketing/sales activities.

Our dialler solution is fully OFCOM compliant and provides a vast array of features and benefits including;

Key Features:

• Available via both hosted and premise based CallScripter environments.
• Fast and efficient set up of campaigns.
• Unlimited resources.
• Inbound queues linked to outbound campaigns.
• Priority call lists.
• Live snapshot of KPI data.
• Fully integrated with CallScripter interface.
• Agent priorities can be set as desired.
• Homeworking via VOIP is available.
• Dictate dialler behavior.
• Sequential dialing.
• Call recording.

Primary Benefits:

• Agent talk time increased by up to 200%.
• Call centre and agent productivity, efficiency and profitability are all maximised.
• Operates in a blended environment, switching between both inbound and outbound campaigns.
• Answer Machine Detection (AMD) is implemented.
• CRM is integrated as standard.

Please contact CallScripter today on 0800 088 7470 to find out more detail regarding further features and benefits available to your business.