Financial Services
- With rapidly changing legislation within the financial services sector, CallScripter recognises that compliance and data security are paramount
CallScripter offer an exciting range of solutions for financial services organisations looking to increase
agent productivity, and streamline their customer contact operations.
CallScripter provides the following benefits:
- Compliance and data security for your organisation
- Increased agent productivity
- Automation of the fulfilment process
- Real-time MI
- Reduced agent training
- Non-technical campaign management, including predictive dialing
Some of the tailored resolutions CallScripter has provided include;
- The processing of credit card applications
- Mortgage and loan enquiries
- Outbound solutions for debt recovery and independent financial advisors
Inbound Solutions
CallScripter effortlessly guides agents through the process of inbound customer communication. Whilst
scripting can be seen by sceptics as a negative, used correctly it ensures agents deliver a consistent and professional message. It
also guarantees that data capture is accurate, complete and processed in the correct format, thereby ensuring quality of data,
imperative when completing financial application forms. Our team recognise that compliance and data security is paramount, and
therefore we supply simple, yet powerful, tools that allow users to apply validation and encryption to any piece of data captured.
Outbound Solutions
With CallScripter's guided workflow, agents retain the flexibility to use their own unique style to
identify opportunities and quantify prospects. Our software assists by supplying necessary information, prompting for required
data capture and providing FAQ’s to answer customer queries. This means that your sales team can concentrate on their primary
concern – generating valuable business.
Integration and Fulfilment
CallScripter easily integrates into existing applications and their processes. With extensive
reporting capabilities, CallScripter can provide automation of the fulfilment process, integrating directly with your chosen
fulfilment house or generating application forms and confirmation letters directly from our own reporting engine. This,
in turn, streamlines the process and increases customer satisfaction.