Make Homeworking a Reality with
CallScripter SaaS
In today's competitive Contact Centre industry, homeworking is a hotly debated concept. With CallScripter's new Hosted solution, you can easily implement a homeworking strategy TODAY.
Offering all of the features and functionality of the premise based software suite, agents can be utilised from any location at any time.
Homeworking not only empowers those who are unable to reach a traditional place of work, it provides green advantages, particularly in light of concerns over ever-increasing fuel costs. In addition, it provides a solution to the everlasting problem of how to handle those spikes in traffic by providing an "on demand" workforce available at short notice.
CallScripter's thin client, browser-based application is ideally placed to take advantage of today's accessible broadband and VOIP technology, helping you to seamlessly integrate homeworkers.
Guiding the agents through each communication, CallScripter provides agents with all the resources they need at the time they need them. Our thin client, browser-based interface ensures all data is saved back to the centrally hosted server, guaranteeing data quality and integrity, whether implemented as a premise or hosted solution.
Benefits of Homeworking:
- Deal with spikes in traffic
- Pick from increased resource pool, regardless of location
- Increase productivity
- Improve staff retention
- Environmental Benefits
- Reduce bricks and mortar overheads
For more information on how we can assist you with your homeworking strategy, contact us via email or simply call us on 0800 072 50 40 to discuss your requirements.