CallScripter Hosted
CallScripter SaaS
Many companies run their applications on dedicated server computers on their own premises. And in many cases, this is the best option. However, thanks to the advances in technology and broadband connectivity it is possible to outsource this function, just like you might let someone host your website for you. This can reduce the cost, risk, complexity and support burden associated with an in-house system. It is also quicker to set up than an in-house system and can reduce your upfront costs.
The affordable, secure Hosted service lets you get the tools you need quickly and simply so that you can more effectively manage your core business. Small to medium companies enjoy the lower cost of ownership whilst even large corporations recognise the benefits of outsourcing. The financial investment and management overhead of owning and maintaining servers and software applications in-house are often seen as prohibitive by SME's. By outsourcing, these companies can now benefit from the level of support and infrastructure that were traditionally only reserved for large enterprises.
CallScripter's hosted solution provides all of these benefits and more:
- No geographical barriers - agents can work anywhere, anytime
- Scale up or down to demand with no contractual ties
- CallScripter agent desktop guides the agent through every interaction
- Inbound, outbound & email campaign management as standard
- Full MI reporting from any location - manage remote agents via one central interface
- Fast implementation - short ROI
- Simple pay as you go licensing
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Premise Based |
Hosted |
| Financial Investment |
Start up costs greater. You are required to supply hardware and networking infrastructure. Upfront software licenses also require capital outlay. Unpredicatable maintenance expenses. |
Initial costs are minimal. No need to purchase hardware or software; no need for added IT personnel. Ongoing license fees are predictable and easy to budget. |
| IT Resources |
Internal IT resource required. You are required to maintain the hardware infrastructure, applying updates and patches. In an SME this can take up often valuable limited IT resource. |
No dedicated IT resources required. Application maintenance can be performed by a non-technical person. All system management is performed by CallScripter allowing your company to focus on its core business. |
| Deployment |
Deployment can take days if not weeks. Servers must be ordered, installed and configured before the application can be installed and testing and training can take place. |
Get started in minutes with no hardware to configure; users can be added within minutes. Minimum Requirements Telephone, PC & Internet Explorer. |
| Reliability and Maintenance |
Lack of redundancy, possible poor administration, delay in critical upgrades. Any of these can cause security and performance issues. Poor Server maintenance can lead to application downtime loss of productivity. |
Updates performed in timely manner by trained experts. Quality of service and 24/7 support is guaranteed by our managed hosting partner. System maintenance is provided by CallScripter. Back up and switchover services available on demand. |
| Flexible Licenses |
Licenses have to be purchased upfront. Resulting in capital outlay and large upfront costs. |
Scale up and down with demand. Renting licenses on a monthly basis with no contract allows you to scale up and back down to match demand within your own business. |