Latest News
Smart Gov 2010
Smart Gov Live Show - ExCeL Centre - 15th and 16th June
10 Jun 2010 | read article
Striking the Balance
How to manage your AHT without losing customers
04 Jun 2010 | read article
How to Develop The Best Script for Your Call Centre
CallScripter's take on how to get the most of your call centre..
27 May 2010 | read article
RISK!
The call centre industry has to make risk assessments, decisions and judgements, often with limited information. To help us, we all need sensible solutions...
06 May 2010 | read article
Volcanic clouds, ash clouds, in the cloud
With plumes of volcanic ash rising over the UK (that no-one can actually see as of yet) and airports in crisis, the whole country is virtually landlocked. It’s at times like these that we wish we didn’t live on an island (or hadn&rsquo
16 Apr 2010 | read article
Making a Little Go The CallScripter Way...
How can the public sector save time, money and staffing costs?
CallScripter may well have the answer...
18 Mar 2010 | read article
Let it snow, let it snow, let it snow...
The UK is famed for many things; William Shakespeare, David Beckham and The Royal Family...however maybe our most infamous British characteristic is to be taken completely off guard by our unpredictable weather.
A little snow falls and the
12 Jan 2010 | read article
End of the road for 'negative' call scripting press?
Although scripting software is often at the receiving end of negative press comments (agents like robots, agents with no free will, the script builders hold all the control etc), maybe we are beginning to see the tide turning...
04 Nov 2009 | read article
The Votes Are In! CallScripter Nominated for Regional Award
CallScripter are officially finalists within the East Anglian Business Awards 2009. We are delighted to have made the shortlist for the Innovation and Technology Category.
Results are announced Thursday 19th November!
14 Oct 2009 | read article
Call Centre Europe - Spotlight on CallScripter
This month CallScripter graced the front cover of Call Centre Europe magazine to highlight our predictive dialling solutions.
11 Aug 2009 | read article
CallScripter - Leading the Way in Technological Advances
Always ahead of their competitors, CallScripter is thrilled to announce the launch of CallScripter 4,2. This latest scripting technology is designed to make agents more effective, ensure data quality and improve interaction with customers.
24 Jul 2009 | read article
SUSA processes more interviews with CallScripter
CallScripter are delighted to announce that through their Dutch Partner, @Voicetec, the Student employment agency of the Netherlands, SUSA, has successfully implemented a CallScripter solution.
13 Feb 2009 | read article
CallScripter is just the ticket for Merlin!
CallScripter are delighted to announce that they have recently completed Phase 1 of a Contact Centre Ticketing Solution for the world's second largest Global entertainments company, Merlin Entertainments Ltd.
27 Nov 2008 | read article
CallScripter enjoys the icy chill ... belowzero, of course!
Ipswich based company, CallScripter, a subsidiary of IPPlus (UK) Limited, recently held their 2nd Annual Awards Ceremony at London’s belowzero restaurant + lounge and the ABSOLUT ICEBAR.
26 Nov 2008 | read article
IPPlus Expands UK Coverage
IPPlus (UK) Limited is delighted to announce the expansion of its Corporate Sales team.
10 Nov 2008 | read article
IP Plus ... so much more!
County Contact Centres PLC is delighted to announce they are re-branding as IPPlus PLC.
03 Oct 2008 | read article
CallScripter can't predict the future, but it can predict the next call!
CallScripter announce the latest addition to their complete Contact Centre Management Suite – Predictive Dialling.
05 Sep 2008 | read article
CallScripter Website Gets a Facelift ...
CallScripter launch their brand new websites – www.callscripter.com and www.callvault.co.uk
04 Sep 2008 | read article
CallScripter joins in the battle against Data Theft
In response to the worrying rise in data theft, CallScripter announce that its complete Contact Centre software suite can aid in the battle against identity theft.
03 Sep 2008 | read article
CallScripter announce Global expansion of SaaS
CallScripter announce that their innovative Hosted solution has now been rolled out to include Europe and Australia.
01 Sep 2008 | read article
CallScripter announces new Call Recording Solution
CallScripter are delighted to announce the launch of the latest addition to their complete Contact Centre Software Suite – CallVault.
01 Sep 2008 | read article
Make homeworking a reality with Callscripter
In today’s competitive Contact Centre industry, homeworking is a hotly debated concept. With CallScripter’s new Hosted solution, you can easily implement a homeworking strategy TODAY.
28 Aug 2008 | read article
The Writing on the Call
Two of the UK’s leading contact centre software companies have joined forces to produce a more complete applications suite for the channel.
13 Aug 2008 | read article
CallScripter Hosted Available Now
United Kingdom - October 1, 2007 - County Contact Centres today announced the availability of a fully hosted SaaS platform for their CallScripter application.
12 Aug 2008 | read article