CallScripter for Mail Order
CallScripter offers a range of exciting innovations for Mail Order companies and Online Retailers wishing to streamline their order taking and sales team functions. Cross-Sells and Up-Sells represent lucrative opportunities to maximise customer spend and CallScripter ensures that NO opportunity is missed.
TV/Mail Order Shopping
Seamlessly integrating with your existing product database or warehouse solution, CallScripter can provide a dynamic agent desktop environment for all your order taking needs from allowing searches of your entire product database, to dynamically presenting the correct products to match your live TV schedule. In addition CallScripter can automatically offer related products & upsells, thereby increasing the opportunities for additional revenue per order.
CallScripter integrates with the key Payment Gateway suppliers to ensure the payment process is handled in real-time, whilst the customer is on the phone. By ensuring payment is obtained before dispatch of goods, wastage and bad debt are reduced significantly.
Fulfilment
CallScripter provides automated reporting functionality, directly into your chosen Fulfilment solution. By ensuring accurate data capture and field validation at the point of order, delivery information is correct first time, every time. Media codes can easily be collected at the point of order and included in reporting, clearly indicating which advertising campaign is generating the greatest ROI and aiding you to better target your marketing activity.
CRM
CallScripter recognises repeat callers and can auto-populate address and delivery fields based on data captured from previous orders. By fast-tracking data entry, your agents are freed up to take new calls or focus their attentions on lucrative up-sells and cross-sells. The MI Dashboard allows managers to track performance and KPI's from one central interface.
In summary, CallScripter can help you:
- Maximise revenue from cross-sells and up-sells
- Streamline the fulfilment process
- Ensure data quality, thereby maximising ROI on future campaigns
- Provide full KPI and performance related MI reports