CallScripter for Outsourced
Contact Centres
CallScripter was originally developed to match the requirements of our sister company – Ansaback, an 80 seat outsourced Contact Centre. Today, Ansaback provides a crucial platform in providing a genuine live environment in which we can troubleshoot and test our latest developments and software releases. This places us in an unrivalled position to truly understand the needs and requirements of the modern Outsourced Contact Centre.
Everyone at CallScripter has spent time working in Ansaback, allowing them to gain a solid understanding of the challenges and requirements that face an Outsourced Contact Centre. This not only allows us to fully appreciate the issues our customers face, it also allows us to identify potential new developments ahead of the competition.
Scripting, an often controversial topic, adds exceptional value to any Outsourced operation by ensuring agents, often working on behalf of multiple companies, are provided with a consistent message. This, in turn, controls data capture and increases agent efficiencies through automation of common processes.
So, what is CallScripter? It is an enhanced Customer Interaction Software suite, specifically developed to enable business users to easily create, manage and amend campaigns at source within the shortest timeframe and requiring minimal technical knowledge.
CallScripter is a true thin client application – there is no software to install on your agents' PCs. Core modules include the Agent Desktop, Script Editor, Reporting and MI, Campaign Management and 3rd Party Integrations.
In summary, CallScripter offers the following key benefits:
- Ensures Best Practice, consistency and strict adherence to regulatory procedures
- Ensures all customer data is captured correctly and accurately – first time, every time
- Provides agents with script knowledge, without specific client training
- Allows agent rotation with Contact Centre teams
- Reduced training time for agents
- Provision of Key Performance Stats for managers at the click of a button
- Basic scripting can be carried out at source by Contact Centre Staff
- Web access provides remote login for Management and Clients
- Full invoicing & billing module specifically aimed at Outsourced Contact Centres
Call Centre software designed by Call Centre people - it's not only our customers who rely on CallScripter to run their business, we do too.