Professional Services & System Support
CallScripter understand that installing a new platform is a major change for any organisation,
and is more often than not part of a wider period of company growth, including perhaps new telecoms equipment and IT hardware
upgrades.
To this end, we can provide a range of professional services that allow us to work alongside our clients, ensuring that
the whole process is carried out with the minimum disruption, but for maximum effect.
Our specialist in-house development team can provide a wide range of skilled services including:
- Script building/migration
- Consultancy
- CallScripter control modification
- Bespoke functionality
- 3rd Party integration
- Hardware support
- Server moves/upgrades
The above will incur additional costs, all of which will apply at an hourly rate, with requests priced upon application.
System Support
First line support is provided via our telephone helpdesk, which is operational Monday – Friday, from 09.00 – 17.30. Should a
technical problem arise out of these hours, our in-house call centre will answer the calls and ensure that they are logged onto
the CallScripter helpdesk. If the call requires instant support (i.e. a bug fix or a system fault)
an escalation procedure is in place to notify the on-call engineer who will dial into your system to fix the problem.
Patches, updates and investigation are applied via remote access to your system. The maintenance package supplied by
CallScripter also provides a next day engineer on site, should one be required, as well as
installing new features and enhancements as and when they are developed.
Our upgrade contract provides you with piece of mind, as you will automatically benefit from the constant additions and
improvements our team are developing daily. One major upgrade of our software takes place annually, and we welcome client
suggestions for added functionality.
Our upgrade package includes:
- The latest major release
- Patches (as released)
- Bug fixes (as released)
Our system support includes:
- Fault logging & resolution
- Script building support, advice & best practices
- Example scripts