CallScripter - Products

CallScripter ROI Calculator

To receive a clear indication of how CallScripter can offer return on investment, please fill in your contact centre figures (projected or actual) and let us calculate how we can save you money and in which specific areas.

Agents

Number of Agents
Annual Agent Salary  GBP
Average minutes on phone per hour

Agent Summary

Annual Agent Hours 27,360
Agent Salary Expenditure 240,000 GBP
Average Agent Daily Pay 66.67 GBP
Average Agent Hourly Pay 8.33 GBP
Average Daily Talk Time 4 hours

Training Efficiency

Current Training Time (days)
Annual Agent Turnover %
Training days lost 18.75
At a cost of 1,250 GBP
CallScripter Training Time 2

Training Saving Per Year

750 GBP

Agent Productivity Increase

Agent Productivity Increase %
Agent Talktime in the Hour 50%
Estimated Talktime After CallScripter 57.5%

Agent Saving Per Year

36,000 GBP

Management Time Saving

Management Annual Salary  GBP
Hourly Rate Of Pay 13.02 GBP
Number of Managers
Time taken to run reports (mins/day)
Currently
With CallScripter
Annual Cost to run reports 12,500 GBP
With CallScripter 1,041.67 GBP

Management Saving Per Year

11,459 GBP

Annual Savings With CallScripter

Email for final results
Assumptions:
  • Agents have a 38 hour week
  • Agents have an 8 hour working day
  • Agents work 48 weeks in the year

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