Product Solutions - Network Telecoms
The CallScripter network telephony system provides cutting edge hosted contact centre solutions, giving end users the ability to run an
efficient and effective call centre without any hardware, software or capital expenditure.
The complex functionality of our telephony system is available in a broad range of contact centre applications. All of our applications are
commissioned for each particular client, and can easily be controlled by the end user through a simple web browser.
Features include:
- Automated Call Distributor (ACD)
- Skill based routing/time based routing/wait time routing
- Bespoke Advanced Interactive Voice Response (IVR)
- Call recording (both inbound and outbound)
- Live and fully inclusive call statistics
- Conference call facilities
- Non-geographic telephone numbers
We provide training and on-going support to all our customers, so even the least technical of staff will be able to use the system to its
maximum capabilities.