Ticketing Solutions
The CallScripter Software Suite presents an innovative series of ticketing and event management solutions to companies representing the following sectors:
- Music Festivals
- Concerts and Theatre Performances
- Leisure Activities
- Themes Parks and Visitor Attractions
- Customer Service Lines
We recognise that many clients in the Leisure industry have an extensive product range, and this requires one central system which can effectively pull together all the options and present them to the agents in a clear, concise manner. CallScripter provides a total Contact Centre solution which enables agents to easily manage the range of ticket enquiries for individual attractions or events, as well as providing the opportunity to up-sell and cross-sell tickets for other events or attractions within the client remit.
The solution from CallScripter allows your agents to handle each enquiry through a branded interface, with realtime views of available capacity and any special offers. This realtime capability allows the agent to be fully confident that they ALWAYS provide accurate information and pricing to callers. It also benefits the client in offering the opportunity of gaining valuable additional revenue from cross-sells and up-sells.
CallScripter offers full integration with your existing Payment Gateway, ensuring realtime payments are collected whilst the caller remains on the line. Overheads are reduced greatly as CallScripter negates the need for traditional printed tickets: e-tickets are automatically generated and delivered direct from the agents' screen. This reduced time spent per transaction, and significantly increases the quality of service offered to your customers.
CallScripter offers outstanding reporting functionality. Realtime reports from a central server allow both the Contact Centre and the individual attraction or event to have instant access to all the required MI, eg. Ticket sales, capacity, etc. Full media analysis can also be supplied, thus ensuring marketing spend can be tracked and amended as necessary.
In summary, CallScripter can provide the following benefits:
- Maximise revenue from lucrative cross-sells and up-sells
- Ensure all data is captured correctly and accurately – first time, every time
- Provide full MI Reports in Realtime and historically
- Increase customer service levels, therefore increased customer loyalty