Ticketing Solutions
- CallScripter is able to provide a total contact centre solution, specifically targeted to manage complex ticketing enquiries
Our comprehensive software suite provides an innovative series of ticketing and event management solutions to companies
representing various sectors including; music festivals, concert and theatre performances, leisure activities, theme parks,
visitor attractions and customer service lines.
Because leisure industry clients often have an extensive product range, a simplified process and a central system is required that
can effectively pull together all the options and present them to agents in a clear and concise manner.
CallScripter can provide the following benefits:
- Maximised revenue from lucrative cross-sells and up-sells
- Data that is consistently captured correctly and accurately
- Full MI reports provided historically, and also in real-time
- Increased customer service levels, therefore increasing customer loyalty
Allowing agents to handle each enquiry through a branded interface, CallScripter also offers
real-time views of available capacity and any special offers, ensuring that the agent is completely confident that they will
always provide accurate information and pricing to callers.
CallScripter can fully integrate with your existing payment gateway; ensuring real-time
payments are collected whilst the caller remains on the line. Overheads are reduced greatly as CallScripter negates the
need for traditional printed tickets: e-tickets are automatically generated and delivered direct from the agent’s screen.
This reduced time spent per transaction significantly increases the quality of service offered to customers.
Offering outstanding reporting functionality, real-time reports from a central server allow both the contact centre and the
individual attraction (or event) to have instant access to all the required MI, e.g. ticket sales, capacity, etc. Full media
analysis can also be supplied, thus ensuring marketing spend can be tracked and amended as necessary.
Merlin Case Study