Product Overview

Call Manager
Manage reporting and further actions for a call

Outbound Manager
Manage every aspect of Outbound Campaigns

Workflow Manager
Create and edit Workflow actions that occur after a
call has been taken

Campaign Management

The Call Manager allows you to manage campaigns, generate reports, search data records and monitor day-to-day operations. Post call workflows ensure the correct sequence of post call events happen within the correct timescales. An example of this would be the escalation procedure for an emergency call out script.

The Outbound Campaign Manager includes an advanced call list template import facility making it easy to create your agents calling lists. Full management of contact lists within a campaign is supported including automated rescheduling and call distribution amongst agents. Detailed reporting on campaign progress and agent performance is also provided.

Features

• Full Outbound campaign management
• Assign, edit and reschedule records
• Full Email campaign management
• Link to mailboxes via POP3
• Assign SLA's per campaign
• Report on waiting times and historical performance

Benefits

• Create Call List import templates
• Sort Call Lists to prioritise records
• Creates virtual email queues

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