Product Overview

Agent Call Report
Produces data based on agent call volumes

Data Analysis
Creates graphical representations of any field in
a script

Call Volume Predictor
Predicts Inbound Call Volumes based on the Erlang
‘C’ algorithm

Management Information

The Centre Manager is used to monitor productivity through real time and historical reports. These reports can break down a range of activity by individual agent, campaign or across the entire contact centre.

Real-time Management Information is available through the new CallScripter Dashboard. Content & layout of the dashboard is unique to each user and this powerful tool has standard reports included out of the box as well as the option of creating bespoke reports upon request.

Customers may also choose to display information from other applications such as your telephony platform.

Features

• Real-time MI Dashboard
• Bespoke components developed upon request
• Set thresholds and alerts

Benefits

• Personalised per user
• Suite of standard components
• Can also display data from external sources
• Historical MI reports included

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