CallScripter 4

Application Splash Screen
Gives you access to the various parts of CallScripter
(depending on permissions)

Agent Desktop Showing Script List
This is how an agent will wait for a Call,
They can also manually run scripts from the script list

Agent Desktop Showing Call Statistics
Agents can view their personal call Statistics, the Call Centre Statistics, Message of the Day and access defined News feeds & links

Overview

The CallScripter team consists of enthusiastic Call Centre Professionals who all have in depth knowledge of the industry from both a suppliers and end user perspective. We believe in developing our own staff through the organisation and many of the team initially worked within Ansaback allowing them to gain an understanding of how a modern contact centre works before graduating into the software arm of the business. This allows us to understand the issues facing our customers and in some cases we even pre-empt requests for new functionality as we see the same needs within our own contact centre.

This provides us with a major unique selling point as it means CallScripter has been developed based upon real experience and knowledge of a demanding call centre environment.

The application effectively guides the agent through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the correct format at the right location.

Reports can be quickly delivered in a variety of formats, including automatic generation of letters, faxes, e-mails and SMS messages. CSV files can be produced for importing into other database systems. All reports can be scheduled to run at set times and delivered automatically.

CallScripter's powerful scripting system enables staff to quickly and easily create full multimedia call flows for use by the company's customer facing agents. There are over 100 drag and drop controls and ready-made templates, allowing you to build and amend the most complex campaigns in a matter of minutes whilst a series of database connection tools enable CallScripter to interact with legacy systems.

Product Overviews:

Agent Desktop
Script Editor
Reporting System
Campaign Management
Management Information
System Manager
Additional Modules

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