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Archive for May, 2012

CallScripter and Motiv8 Solutions Join Forces

May 28th, 2012

28 May 2012, Ipswich and Uxbridge – CallScripter, the industry leading contact centre scripting solution has entered into a partnership with Motiv8 Solutions, experts in the field of employee motivation, to increase employee retention while enhancing customer experience and maximising contact centre profits.

Motiv8 Solutions’ cutting-edge technology has been integrated with CallScripter’s scripting application allowing contact centres to automatically capture data regarding agent’s performance and productivity and offer real-time recognition and rewards via Motiv8’s revolutionary gamification platform.

Continually refreshed wallboards display valuable, transparent, objective results proven to be engaging to agents and managers alike. Additionally, there is no human intervention required to deliver the data to the system as the information is pushed automatically via set rules built into the CallScripter application, thus ensuring agents receive public recognition instantaneously after achieving desired business goals.

The two companies are confident that this collaboration will drive the next step change in contact centre productivity and retention strategies and comes backed by remarkable return on investments guarantees.

Kevin Ellis, Sales Director at CallScripter, says “We see Motiv8 as an ideal partner – our joint solution solves the problem of just how contact centres keep agents engaged, motivated and enthused about their work. CallScripter has always captured every event that takes place during an agent interaction, and when combined with Motiv8’s unique reward system, contact centre managers can now ensure that their agents always receive instant public recognition when they meet pre-determined objectives”.

Simon Peacock, Operations Director at Motiv8 Solutions, says “Motiv8’s unique technology is causing a stir in the contact centre industry, and we are delighted to team up with such a forward thinking partner as CallScripter. The seamless integration of the two systems creates a result far greater than the sum of the individual parts; a must see solution”.

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich UK, with regional partners worldwide.

For more information visit www.callscripter.com

About Motiv8 Solutions
Motiv8 Solutions are experts in the field of employee motivation. Our unique, cloud-based Motiv8 V2 Pro Solution improves the motivation, competency and inclusion of employees resulting in greater engagement, capability and commitment. The outcome of this is more sales, lower costs and a leap in employee and customer satisfaction.

For more information visit www.motiv8solutions.com


CallScripter and Getel in Colombia

May 22nd, 2012

22 May 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider has entered into a partnership with Getel, a market leading integrations vendor specialising in unified communication in Colombia and South America, to enhance contact centre operations and agent productivity.

The companies are working together to help businesses and contact centres of all sizes to increase multi-channel customer service experience by utilising the CallScripter powerful and agile scripting suite which will enhance agent desktop functionality, user experience and call workflow. The solution enables the contact centre agent to lead the customer through a natural flow of the conversation phases which allow the agent to communicate and react in real time and ensure successful first call resolution and customer satisfaction.

CallScripter and Getel are confident that their cooperation will speed the market adoption of the call scripting solutions in Colombia by integrating products with market leading technology combining with Getel’s expertise in the Colombian contact centre market.

Stephen Richardson-Frankton, International Partner Manager at CallScripter, says “The Getel partnership will further strengthen CallScripter’s market presence in the expanding South American region. Additionally, Getel will bring a wealth of contact centre technology experience and offer excellent client support. We are delighted to partner with Getel in a market which is growing at a phenomenal pace.”

Pablo Perilla, Managing Partner at Getel, says “We are pleased to have CallScripter on board as our partners as there is a need for scripting solutions in the South American contact centre market. CallScripter has a bold strategy for ensuring that they hold a leadership position in the delivery of innovative scripting solutions and working together will enable us to deliver comprehensive solutions to all of the South American leading companies”.

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich UK, with regional partners worldwide.

For more information visit www.callscripter.com

About Getel
Getel is specialising in integrating cutting-edge communication, collaboration and customer management technologies for contact centres of all sizes.

Getel have presence in Bogota, Cali and Cartagena in Colombia.

For more information visit www.getel.com.co


CallScripter and Sunnyphone Collaborate

May 16th, 2012

16 May 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider and Sunnyphone, a market leading vendor specialising in the implementation of telecommunications solutions for contact centres in France and North Africa, have today announced a partnership to improve contact centre productivity and customer service in the French and North African contact centre markets.

The partnership between CallScripter and Sunnyphone will enable efficient implementation and integration of multi-channel, sophisticated and easy-to-use scripting-based agent desktop solutions which will help contact centres to drive operational excellence while improving customer satisfaction and revenue. Together, both companies are looking to revolutionise the contact centre scripting experience by providing the contact centre agents with the ability to execute great quality of service via personalised and engaging customer conversations.

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “Sunnyphone brings to the partnership a wealth of systems integration experience and an impressive track record in successfully delivering enterprise contact centre solutions in France and throughout the North African region. Sunnyphone is ideally equipped to market and support CallScripter’s leading multi-lingual ‘agent scripting’ solution throughout these expanding markets and we are delighted to add Sunnyphone to the rapidly growing CallScripter partner community”.

Bruno Delisle, Commercial Director at Sunnyphone, says “Sunnyphone are proud to partner with CallScripter, a market leader in scripting software solutions, and we believe our collaboration is a crucial step forward to enable smarter contact centre solutions for the French and North African markets.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About Sunnyphone
Sunnyphone specialises in Customer Relationship Management strategies focusing on design services and integration of voice and data convergence solutions. Sunnyphone is dedicated to providing cutting-edge tools and solutions to assist leading companies in the implementation process and improve efficiency and operational performance. Sunnyphone’s services rely on strong partnerships with telecom market leaders such as Avaya, Nortel, Conecteo, Digium-Asterisk, Genesys, Nixxis.

For more information visit www.sunnyphone.fr