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Archive for July, 2012

WRB Communications Chooses CallScripter

July 25th, 2012

WRB Communications, a multi-channel contact centre BPO for healthcare manufacturers and service organisations selected CallScripter, a best of breed contact centre scripting software solution to enhance customer relationship management processes and increase sales and customer support for WRB’s client base.

Key features

  • New in-house solution that maintains and supports the regulatory business processes
  • Ability to introduce and manage simple or sophisticated client programs and campaigns
  • Efficient handling of customer interactions: Inbound patient support, and outbound telesales/telemarketing, e-detailing, video-detailing
  • Advanced data management and custom reports for each client

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “We are delighted that WRB Corporation has selected CallScripter as its go to the market partner and solution of choice for WRB’s strategic initiatives in reaching out to healthcare professionals via tele-detailing, e-detailing, and video detailing. We look forward to a long and fruitful partnership between our two companies.”

Ron Abel, President of WRB Communications, says ”We found the CallScripter software extremely flexible and profitable. More importantly, the team at CallScripter is very responsive in helping us make changes and evolve our solution for our clients. As a service provider, we value partners that emphasise service and client satisfaction.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About WRB Communications
WRB Communications delivers multi-channel contact center solutions for healthcare manufacturers and service organizations. Founded as a drug information contact center in 1996, their services have expanded to include a broad range of relationship management programs focused on healthcare.

For more details visit www.wrbcorp.com


CallScripter Enters into Strategic Partnership

July 2nd, 2012

2 July 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider and Consilium, a leading Unified Communications company have today announced a partnership to improve contact centre scripting experience and efficiency in customer service delivery across the Asia Pacific contact centre markets.
The aim of this collaboration is to strengthen both parties’ integrated solutions offering to clients and expand the Asian and Pacific presence through the globalisation of cutting-edge and multi-channel contact centre solutions. Together, CallScripter and Consilium are hoping to enhance the market’s scripting awareness to help clients to drive reduced average handling time and increased customer satisfaction while minimising operational costs and maximising agent productivity.

Key facts
– Real-time and consistent multi-channel and multi-lingual communications
– Inbound and outbound advanced scripting workflow process
– Live call management and tailored agent dashboards for performance measurement
– Monitoring and reporting suite
– Open architecture for easy integration into the third party complimentary applications

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “The Consilium partnership will significantly strengthen CallScripter’s market presence in the region, deliver a great all-round customer experience and ensure excellent client support. Additionally, Consilium will bring a wealth of systems integration experience and an enviable track record in successfully delivering enterprise voice and contact centre solutions.” Stephen Richardson-Frankton continues, “Consilium is one of the most extensive sales and support organisations of its kind and has provided sophisticated solutions to the international contact centre market – and its experience of deploying Cisco and Genesys-based contact centre solutions is unparalleled.

Pramod Ratwani, Founder & CEO at Consilium Software says “Delivering compelling state of the art Unified Communications Solutions to customer delight is core to Consilium’s vision. Our partnership with CallScripter strengthens our commitment to customers & prospects, and we are excited to leverage our Asia Pacific presence, engineering expertise and CallScripter solution set to enhance customer experience further.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About Consilium Software
Consilium Software develops Unified Communications (UC) software and solutions for enterprises and contact centres. Consilium Software offers a complete solutions platform for Unified Communications with alliance products, Consilium technology powered services, Consilium’s proprietary Uni™ products and applications, and infrastructure management. Consilium Software is headquartered in Singapore, with subsidiaries and fully-staffed branch offices in India, Malaysia (Kuala Lumpur), Canada (Toronto) and Taiwan (Taipei City).

For more information visit www.consiliuminc.com