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Archive for August, 2012

CallScripter and Saga Announce Partnership

August 2nd, 2012

2 August 2012, Ipswich and Belgrade – CallScripter, an industry leading contact centre scripting software solutions provider and Saga, Member of New Frontier Group, a leading systems integration vendor today announced a partnership and the availability of advanced ‘agent scripting’ solutions.

Contact centres are constantly looking to improve contact centre performance, increase agent productivity and the contact centres overall profitability. Through an efficient integration of innovative technologies, contact centres are now going to start benefiting from completely customisable and optimised contact centre ‘agent scripting’ solutions that focus on operating processes and customer service workflow.

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “We are delighted to sign a strategic partnership with Saga. The partnership will further strengthen CallScripter’s market presence in the region, deliver a superior all round customer experience and ensure excellent client support. Additionally, Saga brings extensive systems integration experience and an enviable track record in successfully delivering enterprise voice and contact centre solutions on Avaya, Interactive Intelligence and Cisco platforms.”

Vasa Segrt at Saga says “We are glad to become Callscripter’s partner, and we are confident that together we will be able to offer contact centre solutions with added quality to our customers. We are sure we will demonstrate the advantages of CallScripter products in practice through successful projects in the future .”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.
CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

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About Saga
Saga was founded in 1989 with headquarters in Belgrade, Serbia. During the last 23 years, the company has established partnerships with more than 70 renowned companies working within the IT industry. Saga is the biggest system integrator in Serbia, and it is the market leader regarding the achieved results, the number of employees and the level of their knowledge, training, and expertise.
Saga today has subsidiaries in Montenegro, Bosnia and Herzegovina and Macedonia. In 2009, Saga became a member of New Frontier Group – the most perspective group of ICT companies in Central and Eastern Europe.

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