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Archive for October, 2012

CallScripter Appoints Senior Sales Exec

October 22nd, 2012

CallScripter has appointed Roy Holmes as a Senior Sales Executive to drive new revenues and strengthen the relationship with Avaya and its global reseller network.

Holmes joins Callscripter from Inisoft where he held the position of Head of Software Sales.  He has gained extensive international experience in both direct and channel sales during a 15-year career with Inisoft, mainly focussed on Avaya.  In his new role, he assumes sales responsibility for the corporate Avaya relationship and will aim to exploit both established and emerging markets that will drive sales opportunities for CallScripter worldwide.

David Everett, CallScripter’s Commercial Director, says “I am delighted to welcome Roy Holmes to the CallScripter team.  I am confident he has the necessary experience, capability and connections to significantly add to CallScripter’s growth strategy as we continue to develop and expand into new and existing markets.”

About CallScripter

CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.


CallScripter at Call Centre Expo 2012

October 18th, 2012

CallScripter, an industry leading contact centre scripting software solutions provider exhibited at the Call Centre Expo 2012 in London Olympia earlier this month.

The exhibition was a perfect opportunity for the end-users and solution providers to come together, share best practices and experiences, moreover explore the latest technology and innovations in the contact centre industry.

Call guidance and scripting have always been a very popular topic in the customer service sector and as a scripting technology leader, we were jubilant to get the opportunity to showcase our cutting-edge and easy-to-use software application to the industry professionals who gathered from all over the world.

For more information about the show, please visit callcentre.co.uk