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Archive for October, 2013

Another Busy Call Centre Expo for CallScripter

October 29th, 2013

CallScripter, a market leader in agent guidance and call scripting technology showcased its cutting-edge agent scripting technology at the Call Centre and Customer Management Expo on the 2nd and 3rd October. As per previous years, the exhibition was once again packed with the latest contact centre management trends and insights, innovative developments in technology and networking opportunities.

Galina Solopova, Marketing Communications Manager at CallScripter, says, “An excellent event as always. The show was well managed and organised allowing us to showcase our contact centre scripting application to current customers and build new customer relationships. We were pleasantly surprised by the quality of the attendees and discussions that we had during the demo sessions. ”

Additional resources
http://www.callcentre.co.uk

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com


TeleNet Selects CallScripter to Increase Business Efficiency

October 16th, 2013

TeleNet Marketing Solutions, a market-leading lead generation and lead nurturing company have selected CallScripter, a global innovator in agent guidance and call scripting technology, to optimise outbound campaign management workflow and performance.

Deploying a premise-based agent scripting solution for its 260-seat call centre based in Bogart Georgia, USA, TeleNet will be using the unique enhancements offered by CallScripter to manage and maintain its lead quality assurance process and maximise the returns from outbound lead generation programs.

Highlights

  • Interactive script functionality providing Telenet with more functionality and greater automation when managing campaigns
  • Custom-built dashboards that support and streamline TeleNet’s existing quality assurance process
  • Time zone customizations to automate availability of records across multiple time zones
  • Mitel CTI integration to automate dialling and further increase agent productivity

Chris Engel, Vice President of Information Technology at TeleNet says,CallScripter will enable us to continue to improve our internal processes and provide an excellent platform for our continued growth. Moreover, it will allow us to leverage new techniques, add more efficient workflows for agents and quality assurance, and provide extended reporting capabilities for both management team and our client-base. We feel that CallScripter is the solution that will allow us the necessary flexibility and platform independence as technology continues to evolve. The commitment to continue to adapt to new opportunities and incorporate feedback from their customers gives us confidence that we will be well-positioned for the years ahead.”

Kevin Ellis, Sales Director at CallScripter, says, “We are honoured to be selected by Telenet to provide them with a solution that will allow them to expand and enhance their already successful contact centre offering. They are another example of our recent successes in the North American market, and we look forward to developing a successful relationship for many years to come.”

About TeleNet Marketing Solutions
TeleNet is a lead generation and leads nurturing company that outsources its services to companies that specialise in hardware, software, IT services, telecommunications, and financial services. TeleNet has expertise targeting Enterprise and SMB markets across multiple industries.

For more information visit www.telenetmarketing.com

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter remains dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are in Ipswich, the UK with regional partners worldwide.