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Archive for May, 2015

UK & Ireland Avaya Dialler User Group 2015

May 19th, 2015

CallScripter’s Roy Holmes attended this year’s UK & Ireland – Avaya Dialler User Group which was held at the excellent central location of Crewe Hall in Cheshire.

The User Group Conference is the only forum in the UK focused entirely on Avaya’s Proactive Customer contact portfolio, where attendees can increase their knowledge and learn about new practices. Presentations were held over two days to present the latest thoughts and product roadmaps covering outbound dialling, along with a session from two OFCOM representatives who attended the group for the first time.  The forum also provided our Senior Sales Executive, Roy Holmes, with a great opportunity meet new contacts and share knowledge about CallScripter.

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CallScripter Expands Team

May 12th, 2015

CallScripter, the leading agent scripting solution, has made two new appointments to their growing team in Ipswich, Suffolk. The first appointment was Robert Farrance, as Helpdesk Support Analyst. Rob came to us from our in-house contact centre, Ansaback, where he worked as a supervisor. As an Investors in People organisation, we strive to promote from within the company wherever possible. Sam Jackson, our Director of Operations, made the appointment at the beginning of April.

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Striking the Balance

May 5th, 2015

We’ve all been there; you’re about to rush out of the front door when the phone suddenly rings. Perhaps you even look down at the mobile in your hand? But no, for once it’s your house phone that’s ringing; meaning that you can’t even take the call on the run, well you could, but you wouldn’t get very far!

Once you’ve located the phone, cursing all the while about the fact that landlines are now portable and can be hidden down the side of the sofa, you answer it; only to be greeted with an overtly cheerful, perhaps slightly over familiar contact centre agent, keen to engage you in a long, drawn-out exchange, which will continue for several minutes before they even state the actual purpose of the call.

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