June 22nd, 2015
CallScripter has been revolutionising customer communications within the contact centre for over ten years. We pride ourselves on being experts in the customer contact industry and pioneers in the development of superior software. Our brochure gives a quick introduction into how implementing our Agent Scripting Solution will transform your contact centre performance.
June 22nd, 2015
This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.
The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!
CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.
WARNING: Contains astounding figures!
June 19th, 2015
Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They work in Europe, Australia, Asia, and the USA.
CallScripter used their powerful scripting software capabilities to provide a single interactive desktop application capable of real-time communication with all the attraction ticketing servers.
Key highlights include:
Merlin Entertainments talks about their incredible success rates since implementing CallScripter. Click on the link below to take a look at our Case Study.
