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Archive for June, 2015

CallScripter Brochure

June 22nd, 2015

CallScripter has been revolutionising customer communications within the contact centre for over ten years. We pride ourselves on being experts in the customer contact industry and pioneers in the development of superior software. Our brochure gives a quick introduction into how implementing our Agent Scripting Solution will transform your contact centre performance.

CallScripter Brochure

 


Global Health Organisation Case Study

June 22nd, 2015

This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.

The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!

CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.

WARNING: Contains astounding figures!

Global Health Organisation Case Study


Merlin Entertainments Case Study

June 19th, 2015

Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They work in Europe, Australia, Asia, and the USA.

CallScripter used their powerful scripting software capabilities to provide a single interactive desktop application capable of real-time communication with all the attraction ticketing servers.

Key highlights include:

  • 15% increase in call quality and customer satisfaction
  • Reduced average call handling time
  • 25% increase in global sales
  • Reduced training costs

Merlin Entertainments talks about their incredible success rates since implementing CallScripter. Click on the link below to take a look at our Case Study.

Merlin Case Study


Interactions 2015

June 16th, 2015

This month, CallScripter’s Strategic Alliance Partner, Interactive Intelligence, once again hosted their main event at the JW Marriott hotel and conference centre in the heart of Indianapolis, Indiana. The four-day event offers partners, customers and employees of Interactive Intelligence a platform where they can interact through exhibitions, seminars, meetings and social activities. Kevin Ellis, Commercial Director, Ken Tracy, Strategic Alliance Director and Elizabeth Millea, Marketing Executive represented CallScripter.

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CallScripter Launch Online Training System

June 4th, 2015

CallScripter is delighted to announce the release of our new Learning Management System (LMS). The LMS platform provides anytime product training for the key areas of the CallScripter application, broken down into the following modules:

  • Getting Started
  • Script Building Training
  • Data Extracts
  • Agent Desktop
  • Campaign Management
  • System Administration

It is a proven fact that adult concentration span is

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