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Archive for September, 2016

Multichannel, omnichannel and multimodality – what does it all mean??

September 20th, 2016

As technology moves forward at an increasingly rapid pace, new channels of communication continue to  emerge that allow organisations and customers to interact on multiple new levels. Gone are the days of frustrated customers shuffling agitatedly in the queue for the Customer Liaison Representative and arriving at the desk disheartened, disgruntled and in anticipation of disappointment.

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Focus On…Rachael Drouet

September 9th, 2016

Name:                  Rachael Drouet

Aka:                       Knees

Job title:               Training and Education Manager

Time in the company:    7 years (time for an itch…)

My day to day activities are to write and deliver training, answer customer queries, either about the product or training itself, through to documenting new features, hosting webinars and generally being passionate about CallScripter! My favourite part of the job is having the flexibility

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