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Archive for November, 2016

5 Great Features of CallScripter

November 23rd, 2016

5 Features of CallScripter


What does good employee experience look like?

November 22nd, 2016

Is EX a flash in the pan, or is it worth taking notice of? Why should we try to understand it and what’s in it for business owners?

Part three: What does good EX look like?

So far in this series we have discussed how the future of work is shaping our working styles and environments and identified what the business benefits of enhancing employee experiences are. We are now going to explore what it is that our employees specifically want from their work life.

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Why organisations NEED to enhance their employee experience

November 14th, 2016

How Employee Experience is driving Customer Experience – a 4 part series

Is EX a flash in the pan, or is it worth us taking notice of? Why should we be trying to understand it and what is in it for business owners?

Part two: Why organisations NEED to enhance their employee experience.

We live in a world of experiences. We are less concerned with owning material things and more interested in having great experiences like holidays, meals out, music gigs and sports events. These experiences start with a trigger (like a meal or holiday) followed by a collection of senses (a sunset, lighting, music, conversations) that result in a memory. Good memories make good experiences. We realise how important good experiences are in our personal life, so why shouldn’t we apply that mentality to our professional life?

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Focus on…Wil Sokanovic

November 7th, 2016

Name: Wil Sokanovic

Aka: Wil

Job title: Sales Executive

Time in the company: In total – 11 years

Wil joined Ansaback as a Customer Care Advisor in the Bureau in 2005. He was promoted to Supervisor, a position that he held for 4 years, before being made ‘Assistant Call Centre Manager’. After 3 years, Wil was moved up to ‘Service Delivery Manager’ for a dedicated contract for a year.  Although he was out of the Business for 8 months Wil re-joined CallScripter as Sales Executive in May of 2015.

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