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Archive for December, 2016

How do we achieve good EX in the contact centre?

December 20th, 2016

In the last instalment, we discussed the 3 environments that make up the employee experience: physical space, cultural attitude and technological provisions. Often, organisations will offer one or two of these environments. An organisation which provides an encouraging and progressive culture teamed with access to the latest technology is described as an empowered organisation. Staff are able to achieve and are encouraged to do so.

An engaged workplace would provide a supportive and inspiring culture and invest in its physical space, perhaps it has an onsite gym or modern office design, but the technology is not meeting the requirements of the employees. The company is engaging with their staff by offering them support and providing them with physical perks, but they are not empowering them to be the best that they can be.

A company that provides an enabled environment facilitates their employees to carry out their jobs by providing the correct technology and a productive working space, but their lack of motivating office culture results in employees not being able to progress either personally or professionally.

Where would you rank your organisation?

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5 Festive ways to use CallScripter

December 19th, 2016

Take a look at our 5 festive ways you can use CallScripter to really get your business into the holiday spirit.

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Focus on…Mike Hollett

December 9th, 2016

Name? Michael Hollett

Job title? Professional Services Manager

Time in the company? 1131 working days

Where did you start? Support Analyst

 I joined CallScripter as an experienced IT support technician with project experience from working in a council IT department and a small IT services company. I started in the support department helping customers use their CallScripter application and maintain their systems.

My role initially evolved into managing CallScripter’s direct IT premise and cloud infrastructure (internal and hosted customer systems). With this expanded experience and in-depth handling of customer installation delivery my role formally changed to Platform Delivery Specialist. This involved far greater control and direction over all implementation and widespread project involvement.

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