CallScripter and Motiv8 Solutions Join Forces

28 May 2012, Ipswich and Uxbridge – CallScripter, the industry leading contact centre scripting solution has entered into a partnership with Motiv8 Solutions, experts in the field of employee motivation, to increase employee retention while enhancing customer experience and maximising contact centre profits.

Motiv8 Solutions’ cutting-edge technology has been integrated with CallScripter’s scripting application allowing contact centres to automatically capture data regarding agent’s performance and productivity and offer real-time recognition and rewards via Motiv8’s revolutionary gamification platform.

Continually refreshed wallboards display valuable, transparent, objective results proven to be engaging to agents and managers alike. Additionally, there is no human intervention required to deliver the data to the system as the information is pushed automatically via set rules built into the CallScripter application, thus ensuring agents receive public recognition instantaneously after achieving desired business goals.

The two companies are confident that this collaboration will drive the next step change in contact centre productivity and retention strategies and comes backed by remarkable return on investments guarantees.

Kevin Ellis, Sales Director at CallScripter, says “We see Motiv8 as an ideal partner – our joint solution solves the problem of just how contact centres keep agents engaged, motivated and enthused about their work. CallScripter has always captured every event that takes place during an agent interaction, and when combined with Motiv8’s unique reward system, contact centre managers can now ensure that their agents always receive instant public recognition when they meet pre-determined objectives”.

Simon Peacock, Operations Director at Motiv8 Solutions, says “Motiv8’s unique technology is causing a stir in the contact centre industry, and we are delighted to team up with such a forward thinking partner as CallScripter. The seamless integration of the two systems creates a result far greater than the sum of the individual parts; a must see solution”.

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich UK, with regional partners worldwide.

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About Motiv8 Solutions
Motiv8 Solutions are experts in the field of employee motivation. Our unique, cloud-based Motiv8 V2 Pro Solution improves the motivation, competency and inclusion of employees resulting in greater engagement, capability and commitment. The outcome of this is more sales, lower costs and a leap in employee and customer satisfaction.

For more information visit