CallScripter announces latest Avaya compliance

Ipswich, UK — CallScripter, a leading Contact Center software provider, today announced that its CallScripter 4.5 customer service application is compliant with the principal contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

CallScripter provides agents with the information and tools they need at the right time in the client conversation to deliver the finest customer experience possible. Agents can focus on the human interaction, and let the system handle compliance, consistency, and efficiency.  The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Application Enablement Services 6.3.

CallScripter is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, CallScripter is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“I am delighted that our CallScripter solution has completed this DevConnect compliance testing. Our goal for CallScripter has always been about helping make quality conversations with customers happen and bringing innovative customer service solutions to bear in real-world situations.”

— Ken Tracy, Strategic Alliances Director, CallScripter

“Avaya is committed to delivering a comprehensive portfolio of solutions that enable our customers to improve their business outcomes as well as their contact center experience. By successfully completing compliance testing, CallScripter demonstrates its continued commitment to seamless integration with Avaya products.”

— Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources

www.devconnectmarketplace.com

www.avaya.com/devconnect

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business-critical applications and services. For more information, please visit www.avaya.com.

About CallScripter

CallScripter is an enhanced customer software application, designed for contact center operations. Our current client list consists of companies from a range of industries including Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Charities and the Public Sector.

Because our application has been developed as a result of a need for our in-house contact center, Ansaback, CallScripter is placed in an unrivaled position to understand the needs and requirements of the modern contact center.