CallScripter Attends Customer Contact Expo 2015

Customer Contact Expo is once again being held at Kensington’s magnificent Olympia exhibition hall in West London. This enormous display area is the perfect space for showcasing new products and services (more about that later!) to the contact industry. The show has developed over 16 years to become the largest in Europe of its kind. With over 5,000 visitors and unrivalled access to leading industry content, it is the meeting place for the whole customer contact community.

‘CallScripter has attended CCExpo for over ten years, and we have always found it a hugely beneficial event.’ Says Ken Tracy, Strategic Alliance Director for CallScripter. ‘The organisers do a great job of covering a broad range of topics in the seminars and featuring varied exhibitors to ensure a diverse attendance. It is the best event of the year for the industry.’

This year CallScripter has teamed up with PCI-PAL, a sister brand from the contact centre specialists, IPPlus PLC, to exhibit at CCExpo. PCI-PAL’s secure payment systems perfectly complement CallScripter’s scripting application, and we will be showcasing this via an interactive demonstration using a real client case study. Although they work in perfect harmony, both CallScripter and PCI-PAL are stand-alone products and we will have experts for each on the stand to demonstrate their individual benefits for your customer contact requirements. To learn more about PCI-PAL before the exhibition, visit their website or drop them an email.

As hinted at earlier, CallScripter will be debuting their brand new scripting solution at CCExpo: CallScripter Synergy. The term Synergy comes from taking two elements and combining them to produce something of greater value than the two separate parts. CallScripter has taken the functionality of previous versions and combined it with a simplified user interface and smarter controls to create a lighter, quicker, easier and more consistent application. Highlights include cross-browser compatibility, complete redesign of the script editing module, cross-channel campaigns enabling a single view of the customer regardless of communication method, built-in tips and tricks feed to assist on boarding of new users, and simplified agent desktop to name but a few. A demonstration will be available at stand G34 during the show (30th Sept – 1st Oct). If you are unable to make it to the Customer Contact Expo, please get in touch and we would be happy to arrange a private session with one of our team.

Kevin Ellis, Commercial Director for CallScripter on Synergy: ‘We are excited to be able to showcase CallScripter Synergy at the Customer Contact Exposition. As the largest gathering of centre contact users and experts, it seemed the best place to launch our new product. Our developers have produced a user-friendly yet sophisticated application that enables non-technical users to create stunning bespoke scripts for multi-channel customer interactions. We can’t wait to show the attendees what CallScripter Synergy is capable of.’

About CallScripter

CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc; the AIM listed contact centre specialists. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.