CallScripter at Interactive Intelligence Customer Event

Interactive Intelligence is hosting the Future Forum 2014 Conference at the Hockenheimring race track in Germany on 12th November. The conference will analyse the latest trends and practices in customer service with industry experts, keynote speakers, and pioneer case studies.

“We are delighted to welcome renowned experts and decision makers from the area of contact and service center for us,” said Wolfhart Krischke, Director of Interactive Intelligence in Germany and host of the event. “The Future Forum 2014 underscores our leadership in solutions for the modern customer communication. It provides an ideal platform to discuss with clients and other experts the latest trends and to design new solutions.”

Highlights of the event include the keynote address by Alexander Michael, Director of Consulting at Frost & Sullivan’s ‘The cloud-based Omnikanal contact center is the future – Hot Trends in 2015’ and the Interactive panel discussion: ‘The customer power – impotence of the company?’ Also, there are interesting best practice presentations that show how successful companies address these challenges. A particular highlight is the guest appearance of motorcycle world champion Jon Ekerold who’s inspirational speech focuses on vision and motivation from the perspective of a top athlete.

CallScripter’s relationship with Interactive Intelligence has developed significantly over the last year following the integration of our latest scripting software. We are delighted to be able to support this event by sponsoring the evening dinner and fireworks. International Channel Director, Jane Brett and Technical Director, Ken Tracy will be attending on behalf of CallScripter.

“Our goal is to ensure our joint customers turn their customer’s experience into a competitive weapon,” says Jane Brett “Our part of the jigsaw is to enable the Agents to focus on their actual conversation with the customer.”

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ, www.inin.com) is a world leading software developer and provider of services for contact centers, unified communications, and automation of business processes that enhance the quality of customer service. The IP-based communications solution for business clients can be operated both locally and in the cloud. Also, industry-specific solutions, e.g., for insurance, outsourcers, utilities, the financial industry and collection services are offered. Interactive Intelligence was founded in 1994 and has more than 6,000 customers worldwide. The company is part according to the 2013 Software Magazine’s top 500 global software and services provider. Also, Interactive Intelligence has received in the last five consecutive years, a Contact Centre Company of the Year Award from Frost & Sullivan.
Interactive Intelligence employs over 2,000 people and is headquartered in Indianapolis, Indiana, USA. The software developer with offices in North and South America, Europe, the Middle East, Africa and Asia. The German office is in Frankfurt am Main.