CallScripter Expands Team

CallScripter, the leading agent scripting solution, has made two new appointments to their growing team in Ipswich, Suffolk. The first appointment was Robert Farrance, as Helpdesk Support Analyst. Rob came to us from our in-house contact centre, Ansaback, where he worked as a supervisor. As an Investors in People organisation, we strive to promote from within the company wherever possible. Sam Jackson, our Director of Operations, made the appointment at the beginning of April.

‘We are so pleased to welcome Robert into the CallScripter team. Robert’s extensive use of CallScripter in his former role as Contact Centre Supervisor, in our sister company Ansaback, brings a new level of hands-on product utilisation and understanding to the team and enables provision of first rate support and customer service to all our clients. We are delighted with his contributions to the team so far and he has strengthened our service capabilities as required by our growing customer base.’

The second appointment is Wil Sokanovic who previously also worked for Ansaback until last summer when he left to pursue a new opportunity. However, we are thrilled to be welcoming him back into the IPPlus Plc family as CallScripter’s latest Sales Executive. Commercial Director Kevin Ellis announced the appointment last week.

‘I think I speak for all our employees when I say how glad we are to have Wil back in the company. He is a great team player, hard worker and brings a real understanding of our product and how it fits into a demanding contact centre environment. I am looking forward to seeing how he develops in this new role and contributes to the success of the company as we drive forward’.

Congratulations to Rob and Wil!

About CallScripter

CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a brand of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

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