CallScripter Join Nixxis at the Call Center World 2013

Nixxis, a software house specialised in the call centre and customer interaction solutions, are attending the Call Center World from the 26th to 28th February and have selected the contact centre scripting specialist, CallScripter, to join the stand.

Nixxis and CallScripter announced an original equipment manufacturer (OEM) agreement in 2009 and since then have been working closely together on many business opportunities and contracts in the EMEA region.

At the Call Centre World, Nixxis will showcase the latest version of Nixxis Contact Suite v2.02 including the brand new Nixxis cloud-based solution. Moreover, the unique Nixxis features like Profit Based Routing, Team Overflow and Multiwave Campaigns.

The scripting capability in the Nixxis Contact Suite is powered by CallScripter. The application is designed to increase agent productivity and reduce average handling time.  It provides the agent with an interactive script infrastructure that caters for the customer’s needs, wants and requirements. The workflow model and scripts are built to empower the agent with knowledge and data sources to perform their tasks efficiently and successfully.

Stephen Richardson-Frankton, International Partner Manager at CallScripter, says, “We are delighted to attend this event and be a guest of Nixxis as they have extensive experience and success in the deployment of multi-channel customer interaction solutions throughout Europe. The Nixxis Contact Suite product is highly configurable, feature rich and one of the leading contact centre products on the market which we are happy to be an integral part of. “

Highlights

  • Showcasing the latest version of Nixxis Contact Suite v2.02
  • Nixxis and CallScripter will be exhibiting on stand # 1A17

About Nixxis
Nixxis is a professional software publisher specialised in call/contact centre and customer interaction solutions.

Nixxis has invested 100+ years in developing the advanced Nixxis Interaction engine, an ideal and modular tool to respond to all contact centre needs and customers’ growing expectations.

The architecture is based on full IP (SIP) and open standards and is providing all features used in a traditional environment.

For more information visit www.nixxis.com