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Elliott Drewell

May 23rd, 2016

Elliott Drewell has been with IPPlus for nearly two years as a Team Leader in our contact centre, Ansaback. After showing a particular interest in our software, which he has used on a daily basis during his time as a Customer Care Advisor, he has been recruited as a Helpdesk Analyst for CallScripter. As first line support, Elliott is responsible for prioritising, resolving and elevating helpdesk tickets and liaising with our client base. Elliott is an avid music fan and in his spare time loves to cook, ride his Harley Davidson and enjoys real coffee and ‘proper’ beer.

Aston French

May 23rd, 2016

Aston French obtained a BSc in Physics from Swansea University before completing his MSc in Astronautics and Space Engineering at Cranfield. One of Aston’s hobbies is playing computer games and making modifications to them, as part of a team effort. His zeal for all things tech and aptitude for group projects makes him the perfect candidate for his new role in CallScripter’s Professional Services team as a Support Analyst. Working closely with Mike Hollett, fellow tech enthusiast, Aston will be working on the platform delivery and maintenance of CallScripter. In his spare time, Aston volunteers for the British Heart Foundation and enjoys live music, squash and anything space related!

Rob Farrance

May 6th, 2015

Robert joined IPPlus as a call agent in 2009, moving quickly to shift supervisor and then senior client coordinator. His technical capabilities brought him to the attention of the CallScripter Professional Services team which he joined in 2015 as Helpdesk Support Analyst. Rob has shown exceptional initiative in this new role; demonstrating impeccable communication skills and problem solving techniques and has now taken on the role as Professional Services Consultant, managing customer projects. In his spare time Rob enjoys snow sports, squash and dodgeball.


Michael Hollett

March 19th, 2015

Mike gained a wide range of IT support and design experience before joining CallScripter to provide some much needed technical geekiness. His role as Professional Services Manager requires a high level of technical knowledge for which he is constantly brain-picked by the CallScripter team. Mike did start a University degree, however found his enjoyment of long out of hours work took priority.


Anna Dixon

March 19th, 2015

Anna’s career in software spans over 7 years, since completing a BSc Honours in Computer Science at Hertfordshire University.  Anna is trained in project management which is reflected in her problem solving ability and aptitude for client management. As part of the Professional Services team, Anna works closely with our customers to achieve high levels of performance of our application. In her spare time, Anna enjoys swimming and is a keen cook.