Interactions 2014

So Interactions is over for another year, and what a spectacular event it was! One of our personal highlights was the inspirational talk given by Aron Ralston. The message that we took away from Aron’s session was of the importance of the relationships that we cultivate in life, whether that be in our personal lives or business.

CallScripter experienced considerable interest during the event, with high traffic and an excellent attendance for Kevin Ellis’s presentation on ‘How to Improve Contact Center Efficiencies by 520%’.

Scripting was referenced in all the roadmap keynotes by Interactive Intelligence, and we are very pleased to be their Innovator Alliance Partner providing a fully integrated ICELib scripting solution for CIC and Dialer.

CallScripter is dramatically increasing contact center business performance by ensuring agents provide a consistent customer experience at all times. Delivering the most advanced agent scripting application worldwide, CallScripter enables contact centers to reduce cost, adhere to compliance regulations and improve efficiency for a holistic customer journey across all touchpoints.