Interactions 2016

So Interactions is over for another year. It was, as always an epic event, organised meticulously from start to finish. The slight change of format this year condensed the conference into three days, but this did not mean that it was scaled down. Far from it.

‘The 2016 show had a different agenda to that of the last couple of years.’ said Kevin Ellis, Commercial Director for CallScripter. ‘This year we had more time to arrange meetings with new prospects, potential partners and old Interactive friends. This time was invaluable, and we managed to hold many productive meetings. There was also a concert which was a great success, bringing everyone together for a night of fun, music and socialising.’

As well as the music concert, featuring indie band Saint Motel, one of the biggest highlights was the keynote speech from Salim Ismail, author of Exponential Organizations. His talk focussed on disruptive technologies and brought relevance to the changes we see in today’s contact centre industry. “Today, if you’re not disrupting yourself, someone else is; your fate is to be either the disruptor or the disrupted. There is no middle ground.” Salim Ismail.

The Interactive Intelligence team entertained with a hilarious demo of the new Pure cloud technology in the way which only they do! And Don Brown led his road map speech which illuminated the path that Interactive are taking over the next 12 months.

For CallScripter, Interactions is an excellent opportunity to meet with our peers and form new working relationships. The talks bring emerging technologies within our radar which helps us to build our roadmap for the coming months, ensuring that we spend our development time on improving our software in a way which will integrate with our partner’s solutions and provide our customers with the functionality that they require.

Next year sees another change, with the conference being held over four days in late May. Which means even less time to wait! We are looking forward to seeing what is in store for us at Interactions 2017.