Being Mr Motivator

Quick tips for boosting motivation in the contact centre

  1. Lucky dip

Our outbound coordinator, Amy, introduced a lucky dip that Customer Care Advisors can take a go on after a particularly good call/meeting targets etc. The lucky dip could be a chocolate bar, being allowed to leave 5 minutes early, having his or her tea made for her for the rest of the day and so on. An inexpensive and fun way to reward and motivate teams.

  1. Employee of the Month

All our advisors are asked to nominate a peer for the Employee of the Month competition. They must give reasons as to why this person deserves the award and the nominee with the most votes win the award and a cash bonus. To maximise this activity we publish a selection of the nominations via internal email and on our Facebook page. It’s really nice to see what lovely things are said about one another.

  1. Competition time

We are incredibly lucky here at Ansaback that we have some wonderful clients who help us to empower our advisors. Both Tristar Products and High Street TV provide us with desired targets AND cash and product prizes for the top performing advisors. The competitions certainly add a bit of spice to the day!

  1. Get creative

Our fab Supers Natalie and Vicki run some great campaigns for the Advisors throughout the year. Their latest is ‘Back to School’ which will run until Christmas and incorporates pop quizzes, house crest designs and ‘no truancy treats’. This is a great way to create some fun in the contact centre and allows the girls to flex their creative muscles.

  1. Are you engaged?

Giving your staff the opportunity to have a say makes them feel that they are a valued stakeholder in the business. Not all suggestions can be acted on (yes we would all like a company gym and a two-hour lunch break to use it), but feedback forms or suggestion boxes can give managers and insight into what their staff really value. Building a gym might not be on the cards, but a subsidised membership for your local leisure centre might be.

Mr. Motivator