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Posts Tagged ‘Christmas’

Rewarding your agents at Christmas

November 18th, 2015

Tis the season to be jolly! But are all our employees are feeling the festive cheer? Back office staff often enjoy time out to hang Christmas decorations, gather for snacks of mince pies and gingerbread and discuss plans for the holiday season. In many contact centres, this relaxed joviality in the run up to Christmas is not applicable to agents as their workload increases and stress levels can run high.

As customer service agents are on the front line of our businesses, shouldn’t we be ensuring that they too are getting into the festive spirit? After all, a motivated and enthusiastic workforce is fundamental to the success of a business. Here are some simple and economical ways in which we can ensure that all our employees feel valued and happy in the run up to, and during, the Christmas period.

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