shopify visitor statistics
Newsroom

Posts Tagged ‘contact centres’

CallScripter joins Direct Response Group

October 7th, 2016

On September 9th, 2016 it was announced that Direct Response Contact Centres Ltd (DRCC) would be purchasing CallScripter, agent scripting solution, and Ansaback, outsourced contact centre, both based in Ipswich, Suffolk. The ensuing three weeks entailed a number of conditions being met and getting the green light from the shareholders. Now all controls have been completed and the deal is closed, we are delighted to announce that we are officially part of DRCC.

CEO, Ian Mitchell & Chairman, Chris Robinson, have been spending time at the CallScripter and Ansaback headquarters in Ipswich to meet with employees individually. Discussions on how the takeover will shape both businesses and how we will merge with the existing operations have already begun and the future is looking very bright indeed.

Read the rest of this entry »


CallScripter and Sunnyphone Collaborate

May 16th, 2012

16 May 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider and Sunnyphone, a market leading vendor specialising in the implementation of telecommunications solutions for contact centres in France and North Africa, have today announced a partnership to improve contact centre productivity and customer service in the French and North African contact centre markets.

The partnership between CallScripter and Sunnyphone will enable efficient implementation and integration of multi-channel, sophisticated and easy-to-use scripting-based agent desktop solutions which will help contact centres to drive operational excellence while improving customer satisfaction and revenue. Together, both companies are looking to revolutionise the contact centre scripting experience by providing the contact centre agents with the ability to execute great quality of service via personalised and engaging customer conversations.

Steve Richardson-Frankton, International Partner Manager at CallScripter, says “Sunnyphone brings to the partnership a wealth of systems integration experience and an impressive track record in successfully delivering enterprise contact centre solutions in France and throughout the North African region. Sunnyphone is ideally equipped to market and support CallScripter’s leading multi-lingual ‘agent scripting’ solution throughout these expanding markets and we are delighted to add Sunnyphone to the rapidly growing CallScripter partner community”.

Bruno Delisle, Commercial Director at Sunnyphone, says “Sunnyphone are proud to partner with CallScripter, a market leader in scripting software solutions, and we believe our collaboration is a crucial step forward to enable smarter contact centre solutions for the French and North African markets.”

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit www.callscripter.com

About Sunnyphone
Sunnyphone specialises in Customer Relationship Management strategies focusing on design services and integration of voice and data convergence solutions. Sunnyphone is dedicated to providing cutting-edge tools and solutions to assist leading companies in the implementation process and improve efficiency and operational performance. Sunnyphone’s services rely on strong partnerships with telecom market leaders such as Avaya, Nortel, Conecteo, Digium-Asterisk, Genesys, Nixxis.

For more information visit www.sunnyphone.fr