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Posts Tagged ‘customer journey’

Multichannel, omnichannel and multimodality – what does it all mean??

September 20th, 2016

As technology moves forward at an increasingly rapid pace, new channels of communication continue to  emerge that allow organisations and customers to interact on multiple new levels. Gone are the days of frustrated customers shuffling agitatedly in the queue for the Customer Liaison Representative and arriving at the desk disheartened, disgruntled and in anticipation of disappointment.

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