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Posts Tagged ‘customer satisfaction’

AnswerNet Case Study

July 28th, 2015

AnswerNet provides customisable inbound, outbound and E-bound call centre and outsourcing services for over 35,000 clients throughout North America. Their need was for a cost effective, and robust technology solution that could be seamlessly implemented. CallScripter delivered a premise-based solution in 2010 to meet this demand.

Key highlights of the case study:

  • Easy customisation
  • Flexible training methods
  • Continued support utilised
  • Reduced scripting time
  • Improved reporting
  • Increased customer satisfaction

Click on the link bellow to take a look at our Case Study.

AnswerNet Case Study

Merlin Entertainments Case Study

June 19th, 2015

Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They work in Europe, Australia, Asia, and the USA.

CallScripter used their powerful scripting software capabilities to provide a single interactive desktop application capable of real-time communication with all the attraction ticketing servers.

Key highlights include:

  • 15% increase in call quality and customer satisfaction
  • Reduced average call handling time
  • 25% increase in global sales
  • Reduced training costs

Merlin Entertainments talks about their incredible success rates since implementing CallScripter. Click on the link below to take a look at our Case Study.

Merlin Case Study

Merlin Entertainments to Incrase Sales Via CallScripter

November 15th, 2013

Merlin Entertainments, the largest European entertainments company and CallScripter, a market leader in agent guidance and call scripting technology are pleased to announce the roll out of the CallScripter application internationally.

Steve Messenbird, Global Contact Centre Director at Merlin, says,CallScripter has allowed Merlin Entertainments to grow its pre-booked sales globally within our contact centre environments, exceeding all expectations while meeting our customer needs. Merlin Entertainments currently has contact centres based in the UK, Germany, Australia and the USA. Installing CallScripter into these regions has been an incredibly simple process which ensures we are sharing best practice booking processes throughout all our call centres globally.”


The CallScripter agent scripting application helps to:

  • Enable multiple skill sets in real-time and provide a complete transparency in agent productivity and sales performance
  • Empower agents with knowledge and data to sell tickets efficiently and successfully

Additional resources

About Merlin
Merlin Entertainments is the largest European entertainments company operating in Europe. Merlin runs 99 attractions in 22 countries across four continents.

For more information visit

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.

For more information visit