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Posts Tagged ‘customer satisfaction’

AnswerNet Case Study

July 28th, 2015

AnswerNet provides customisable inbound, outbound and E-bound call centre and outsourcing services for over 35,000 clients throughout North America. Their need was for a cost effective, and robust technology solution that could be seamlessly implemented. CallScripter delivered a premise-based solution in 2010 to meet this demand.

Key highlights of the case study:

  • Easy customisation
  • Flexible training methods
  • Continued support utilised
  • Reduced scripting time
  • Improved reporting
  • Increased customer satisfaction

Click on the link bellow to take a look at our Case Study.

AnswerNet Case Study

Merlin Entertainments Case Study

June 19th, 2015

Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They work in Europe, Australia, Asia, and the USA.

CallScripter used their powerful scripting software capabilities to provide a single interactive desktop application capable of real-time communication with all the attraction ticketing servers.

Key highlights include:

  • 15% increase in call quality and customer satisfaction
  • Reduced average call handling time
  • 25% increase in global sales
  • Reduced training costs

Merlin Entertainments talks about their incredible success rates since implementing CallScripter. Click on the link below to take a look at our Case Study.

Merlin Case Study