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Posts Tagged ‘dialer’

CallScripter Attends Avaya PDSUG in Orlando, FL

August 12th, 2015

CallScripter is delighted to announce that they are once again attending the Predictive Dialer System User Group (PDSUG) conference in the United States. This conference has been held in Las Vegas for the last few years so we are looking forward to a change of location. The event, being held this year at the Holiday Inn across from Universal Studios, Orlando, brings together a mix of Avaya users. As an exhibitor, CallScripter benefit from being able to partake in the educational seminars and workshops, while also showcasing our scripting application and its integration with the Avaya product suite through demonstrations.

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Global Health Organisation Case Study

June 22nd, 2015

This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.

The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!

CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.

WARNING: Contains astounding figures!

Global Health Organisation Case Study