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Posts Tagged ‘employees’

Focus On…Hilary Sullivan

January 5th, 2017

Name: Hilary Sullivan

Aka: Hils

Job title: Software Tester and professional tea drinker.

Hilary has been in the company for over 10 years. Previously holding positions of CallScripter Helpdesk Manager and GUI Designer, Hilary is now a Synergy Software Tester.

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Being Mr Motivator

October 12th, 2016

Quick tips for boosting motivation in the contact centre

  1. Lucky dip

Our outbound coordinator, Amy, introduced a lucky dip that Customer Care Advisors can take a go on after a particularly good call/meeting targets etc. The lucky dip could be a chocolate bar, being allowed to leave 5 minutes early, having his or her tea made for her for the rest of the day and so on. An inexpensive and fun way to reward and motivate teams.

  1. Employee of the Month

All our advisors are asked to nominate a peer for the Employee of the Month competition. They must give reasons as to why this person deserves the award and the nominee with the most votes win the award and a cash bonus. To maximise this activity we publish a selection of the nominations via internal email and on our Facebook page. It’s really nice to see what lovely things are said about one another.

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Focus On…Chris Brown

August 8th, 2016

Name: Chris Brown

Aka: CSS Brown, SDB (Senior Developer Brown)

Job Title: Senior Developer – UI Specialist

In the beginning: I was born at a very young age in Aylesbury, Bucks, went to University in Norwich and got my first post-University job there as a Reporting Software Development Engineer before joining CallScripter as a Developer. Working solely within the development team for four years, I have progressed from

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CallScripter Expands Team

May 12th, 2015

CallScripter, the leading agent scripting solution, has made two new appointments to their growing team in Ipswich, Suffolk. The first appointment was Robert Farrance, as Helpdesk Support Analyst. Rob came to us from our in-house contact centre, Ansaback, where he worked as a supervisor. As an Investors in People organisation, we strive to promote from within the company wherever possible. Sam Jackson, our Director of Operations, made the appointment at the beginning of April.

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