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Posts Tagged ‘event’

Synergy Debuts at CX17 Customer Experience Event

May 11th, 2017

Workflow engine provider demoes integration with the Genesys Customer Experience Platform

IPSWICH, UK– May 9, 2017 – Synergy, part of the Yonder Digital Group, will demonstrate its scripting and process optimisation solutions at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

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Another Successful CCExpo!

November 13th, 2015

Last month CallScripter attended the Customer Contact Exposition in London’s Olympia. Once again, it was a heavily attended conference. Some of the main highlights this year were Matthew Dixon’s session on enhancing the customer experience in the Leadership Arena, Peter Tilbury and Parham Saebi’s presentation on Building and Sustaining Effective Partnerships and Interactive Intelligence’s IKEA case study. And of course, we can’t forget The Call Centre’s Nev Wilshire with his active session in the Leadership Arena!

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CallScripter Attends Avaya PDSUG in Orlando, FL

August 12th, 2015

CallScripter is delighted to announce that they are once again attending the Predictive Dialer System User Group (PDSUG) conference in the United States. This conference has been held in Las Vegas for the last few years so we are looking forward to a change of location. The event, being held this year at the Holiday Inn across from Universal Studios, Orlando, brings together a mix of Avaya users. As an exhibitor, CallScripter benefit from being able to partake in the educational seminars and workshops, while also showcasing our scripting application and its integration with the Avaya product suite through demonstrations.

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CallScripter at Interactive Intelligence Customer Event

November 5th, 2014

Interactive Intelligence is hosting the Future Forum 2014 Conference at the Hockenheimring race track in Germany on 12th November. The conference will analyse the latest trends and practices in customer service with industry experts, keynote speakers, and pioneer case studies.

“We are delighted to welcome renowned experts and decision makers from the area of contact and service center for us,” said Wolfhart Krischke, Director of Interactive Intelligence in Germany and host of the event. “The Future Forum 2014 underscores our leadership in solutions for the modern customer communication. It provides an ideal platform to discuss with clients and other experts the latest trends and to design new solutions.”

Highlights of the event include the keynote address by Alexander Michael, Director of Consulting at Frost & Sullivan’s ‘The cloud-based Omnikanal contact center is the future – Hot Trends in 2015’ and the Interactive panel discussion: ‘The customer power – impotence of the company?’ Also, there are interesting best practice presentations that show how successful companies address these challenges. A particular highlight is the guest appearance of motorcycle world champion Jon Ekerold who’s inspirational speech focuses on vision and motivation from the perspective of a top athlete.

CallScripter’s relationship with Interactive Intelligence has developed significantly over the last year following the integration of our latest scripting software. We are delighted to be able to support this event by sponsoring the evening dinner and fireworks. International Channel Director, Jane Brett and Technical Director, Ken Tracy will be attending on behalf of CallScripter.

“Our goal is to ensure our joint customers turn their customer’s experience into a competitive weapon,” says Jane Brett “Our part of the jigsaw is to enable the Agents to focus on their actual conversation with the customer.”

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ, is a world leading software developer and provider of services for contact centers, unified communications, and automation of business processes that enhance the quality of customer service. The IP-based communications solution for business clients can be operated both locally and in the cloud. Also, industry-specific solutions, e.g., for insurance, outsourcers, utilities, the financial industry and collection services are offered. Interactive Intelligence was founded in 1994 and has more than 6,000 customers worldwide. The company is part according to the 2013 Software Magazine’s top 500 global software and services provider. Also, Interactive Intelligence has received in the last five consecutive years, a Contact Centre Company of the Year Award from Frost & Sullivan.
Interactive Intelligence employs over 2,000 people and is headquartered in Indianapolis, Indiana, USA. The software developer with offices in North and South America, Europe, the Middle East, Africa and Asia. The German office is in Frankfurt am Main.

Interactions 2014

June 30th, 2014

So Interactions is over for another year, and what a spectacular event it was! One of our personal highlights was the inspirational talk given by Aron Ralston. The message that we took away from Aron’s session was of the importance of the relationships that we cultivate in life, whether that be in our personal lives or business.

CallScripter experienced considerable interest during the event, with high traffic and an excellent attendance for Kevin Ellis’s presentation on ‘How to Improve Contact Center Efficiencies by 520%’.

Scripting was referenced in all the roadmap keynotes by Interactive Intelligence, and we are very pleased to be their Innovator Alliance Partner providing a fully integrated ICELib scripting solution for CIC and Dialer.

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