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CallScripter and Getel in Colombia

May 22nd, 2012

22 May 2012, Ipswich – CallScripter, an industry leading contact centre scripting software solutions provider has entered into a partnership with Getel, a market leading integrations vendor specialising in unified communication in Colombia and South America, to enhance contact centre operations and agent productivity.

The companies are working together to help businesses and contact centres of all sizes to increase multi-channel customer service experience by utilising the CallScripter powerful and agile scripting suite which will enhance agent desktop functionality, user experience and call workflow. The solution enables the contact centre agent to lead the customer through a natural flow of the conversation phases which allow the agent to communicate and react in real time and ensure successful first call resolution and customer satisfaction.

CallScripter and Getel are confident that their cooperation will speed the market adoption of the call scripting solutions in Colombia by integrating products with market leading technology combining with Getel’s expertise in the Colombian contact centre market.

Stephen Richardson-Frankton, International Partner Manager at CallScripter, says “The Getel partnership will further strengthen CallScripter’s market presence in the expanding South American region. Additionally, Getel will bring a wealth of contact centre technology experience and offer excellent client support. We are delighted to partner with Getel in a market which is growing at a phenomenal pace.”

Pablo Perilla, Managing Partner at Getel, says “We are pleased to have CallScripter on board as our partners as there is a need for scripting solutions in the South American contact centre market. CallScripter has a bold strategy for ensuring that they hold a leadership position in the delivery of innovative scripting solutions and working together will enable us to deliver comprehensive solutions to all of the South American leading companies”.

About CallScripter
CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich UK, with regional partners worldwide.

For more information visit www.callscripter.com

About Getel
Getel is specialising in integrating cutting-edge communication, collaboration and customer management technologies for contact centres of all sizes.

Getel have presence in Bogota, Cali and Cartagena in Colombia.

For more information visit www.getel.com.co