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Posts Tagged ‘inbound’

AnswerNet Case Study

July 28th, 2015

AnswerNet provides customisable inbound, outbound and E-bound call centre and outsourcing services for over 35,000 clients throughout North America. Their need was for a cost effective, and robust technology solution that could be seamlessly implemented. CallScripter delivered a premise-based solution in 2010 to meet this demand.

Key highlights of the case study:

  • Easy customisation
  • Flexible training methods
  • Continued support utilised
  • Reduced scripting time
  • Improved reporting
  • Increased customer satisfaction

Click on the link bellow to take a look at our Case Study.

AnswerNet Case Study


Outsourcing Contact Centre Case Study

July 23rd, 2015

Having identified the niche in the market for a virtual contact centre, this client needed to ensure that the correct systems and software were in place for the company to succeed. Find out how CallScripter assisted this company in fulfilling this need.

The key highlights of this study include:

  • CallScripter hosted service
  • Agent flexibility
  • Data security
  • Real-time and historical reporting

Click on the link below to take a look at our Case Study.

Homeworker case study