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Posts Tagged ‘motivation’

Being Mr Motivator

October 12th, 2016

Quick tips for boosting motivation in the contact centre

  1. Lucky dip

Our outbound coordinator, Amy, introduced a lucky dip that Customer Care Advisors can take a go on after a particularly good call/meeting targets etc. The lucky dip could be a chocolate bar, being allowed to leave 5 minutes early, having his or her tea made for her for the rest of the day and so on. An inexpensive and fun way to reward and motivate teams.

  1. Employee of the Month

All our advisors are asked to nominate a peer for the Employee of the Month competition. They must give reasons as to why this person deserves the award and the nominee with the most votes win the award and a cash bonus. To maximise this activity we publish a selection of the nominations via internal email and on our Facebook page. It’s really nice to see what lovely things are said about one another.

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Become ‘Succeedy’ with L-Vo

March 8th, 2012

We had the great pleasure of having the world’s top motivational gurus L. Vaughan Spencer joining the speaker panel at our CallScripter User Group Meeting and Awards Lunch, which was held in London on the 16th of February.

Admittedly, he is not an ordinary motivational speaker; instead, L-Vo Spencer is a true ‘succeeder’. His ‘succeeder’ programme is all about ‘embedding Cognos-sensual learnings and initiating proactive mindful Moti vitality’. Yes, that’s right! L-Vo points out that it is important to understand that the only person that keeps you down is yourself! And, by joining the ‘succeeder’ programme, you will be able to overcome your negative inner dialogue that keeps telling that you are not good enough. Read his book ‘Don’t be needy be succeed’ – it is amazingly thought-provoking and hilarious!

David Everett, Commercial Director at CallScripter, said, “Wow! L-Vo’s after lunch session couldn’t have gone better! It was highly entertaining, with plenty of audience interaction, delivered in a thought-provoking, inspirational and motivational way to our CallScripter User Group Meeting and Awards Lunch.”

For more information about L-Vo, click here