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Why organisations NEED to enhance their employee experience

November 14th, 2016

How Employee Experience is driving Customer Experience – a 4 part series

Is EX a flash in the pan, or is it worth us taking notice of? Why should we be trying to understand it and what is in it for business owners?

Part two: Why organisations NEED to enhance their employee experience.

We live in a world of experiences. We are less concerned with owning material things and more interested in having great experiences like holidays, meals out, music gigs and sports events. These experiences start with a trigger (like a meal or holiday) followed by a collection of senses (a sunset, lighting, music, conversations) that result in a memory. Good memories make good experiences. We realise how important good experiences are in our personal life, so why shouldn’t we apply that mentality to our professional life?

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CallScripter Brochure

June 22nd, 2015

CallScripter has been revolutionising customer communications within the contact centre for over ten years. We pride ourselves on being experts in the customer contact industry and pioneers in the development of superior software. Our brochure gives a quick introduction into how implementing our Agent Scripting Solution will transform your contact centre performance.

CallScripter Brochure