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Posts Tagged ‘process’

Synergy, the solution, is available now!

May 17th, 2017

Synergy is the latest offering from the renowned CallScripter Development team.

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Business Process in the Contact Centre

July 9th, 2015

All organisations rely on a level of business process to operate efficiently. These methods help us to achieve our business objectives which are crucial to the success and development of our organisations. The customer-facing nature of contact centres requires a high need for well-defined business processes. This fact sheet illustrates how CallScripter will enable you to achieve the most fundamental contact centre objectives.

Business Process Fact Sheet

 


Global Health Organisation Case Study

June 22nd, 2015

This customer case study highlights some of the benefits of integrating CallScripter into a global organisation.

The caller process was inefficient and the ability to change constrained by incumbent technology. Our client recognised they had problems, but even they were surprised when the figures were analysed, and we reported that calls were taking 25% longer than they thought!

CallScripter introduced a unified desktop solution from CallScripter and eLoyalty. The desktop application built with CallScripter coupled with eLoyalty’s icDesktop and Cisco dialer technology.

WARNING: Contains astounding figures!

Global Health Organisation Case Study